Helpful information
Frequently asked questions
Answers about prescriptions, delivery, store timings, generic medicines and returns.
No. A valid prescription is required only for medicines that are regulated as prescription-only. Our pharmacist will confirm the requirement.
You can upload a clear JPG, JPEG, PNG or PDF up to 5 MB.
Upload your prescription or send a medicine enquiry with your address. Our team will call to confirm availability, delivery area and timing.
Delivery is offered in selected nearby areas and depends on distance, staff availability and product storage requirements. Our team will confirm it manually.
Please call or WhatsApp the store to confirm current opening hours, including holiday timings.
Yes. Our pharmacist can explain available alternatives. Substitution is provided only where appropriate and after required prescription verification.
Return eligibility depends on product type, sealed condition, storage requirements and applicable regulations. Contact the store promptly with your invoice.
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